Refund policy

Returns and Exchanges for Customer-Related Reasons

Except for defective, damaged, or incorrectly shipped items, we do not accept returns or exchanges for customer-related reasons, including a change of mind, ordering the wrong item, or differences from personal expectations.

Handmade Items and Color Variations

Our products are handmade and hand-painted, so slight variations in color and finish may occur. Product colors may also appear different from the actual item depending on the camera or smartphone used to take the photos and the customer’s viewing device or screen settings. Please consider these variations before placing your order. Normal handmade variations and differences in displayed color are not considered defects and are not eligible for a return or exchange.

Defective, Damaged, or Incorrect Items

If your item arrives damaged or defective, or you receive an item different from what you ordered, please contact us within 7 days of delivery. Include your order number and photos showing the condition of the item. After reviewing your request, we will arrange an exchange or refund. We will cover return and reshipping costs when the issue is due to our error. If a replacement is unavailable, we will issue a refund.

Order Cancellations

Please contact us to request cancellation within 24 hours of placing your order. Once order preparation or shipment has begun, we may be unable to cancel the order, even if the 24-hour period has not passed.

Refunds

Approved refunds will be processed using the original payment method. The time it takes for a refund to appear depends on the payment provider or financial institution.

This policy does not limit any rights that cannot be excluded under applicable law.