Versand
Shipping Policy
Order Processing
Orders are processed after payment is confirmed. In-stock items and pre-order items may have different shipping schedules.
Shipping Rates
Available shipping methods and shipping fees are shown at checkout based on the delivery address and the items in the order.
In-Stock Items
The estimated dispatch time for an in-stock item will be shown on the product page or provided in the order confirmation. During holidays or periods of high order volume, processing may take longer.
Pre-Order Items
Products marked “Pre-sale” or “Pre-order” are not ready for immediate shipment. The estimated shipping schedule is stated on the relevant product page or announced separately. If an order contains both in-stock and pre-order items, the items may be shipped together when all products are ready unless otherwise arranged.
International Shipping, Customs and Taxes
International shipments may be subject to import duties, taxes or customs fees charged by the destination country or region. These charges are not included in the product price or shipping fee unless the checkout page clearly states otherwise. The recipient is responsible for charges required by local authorities.
Tracking
When tracking is available, tracking information will be sent after the order has shipped. Tracking updates may take some time to appear.
Damage, Loss or Delivery Problems
If an item arrives damaged, or if there is a delivery problem, please contact us as soon as possible through the Contact Us page. Please include the order number and clear photos of the product, packaging and shipping label. We will review the case and provide an appropriate solution.
Incorrect Address and Returned Parcels
Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect address, refusal of delivery or an unclaimed parcel may be charged to the customer.
Questions
For shipping questions, please contact JXK Studio through the Contact Us page before placing an order.